Getting paid

Connect your Stripe account

In Settings, click Set up payments. Stripe (the payment company behind millions of small businesses) asks who you are and where to send your money. It takes about five minutes.

This part matters: your clients' money goes straight to your bank account, every time. Cygnetree never holds it and takes no cut — 0% of every payment, permanently. That's not an introductory rate; it's how the product is built.

Send an invoice

Choose Money → New invoice. Add line items, then split the total into a payment plan if you like — a deposit now, the rest as the service date approaches.

Your client gets a link where they can pay by card. No account is needed, and it works on their phone.

Let the reminders do the chasing

When an installment is due or overdue, Cygnetree sends a friendly nudge — at most one every three days, so it's persistent without being naggy. Receipts go out automatically the moment a payment lands.

Handle failures, refunds, and disputes

The invoice's Payment activity shows successful payments, delayed or failed attempts, refunds, and disputes reported by Stripe. A refund or open dispute changes the visible invoice badge without erasing the original payment history.

Use Stripe for the actual refund and for dispute deadlines or evidence. Cygnetree mirrors those provider events, explains which invoice needs review, and never stores card details. If an event cannot be matched to the same connected Stripe account, it is rejected instead of changing another workspace's invoice.