Terms of Service

1. What Cygnetree is

Cygnetree is client-management software for small businesses: contacts, projects, invoicing links, contracts and e-signing, scheduling, forms, messaging, and automations. It is operated by Cygnetree ("we", "us").

2. Your account and your data

You own your data — your clients, projects, documents, and files belong to you, not to us. We host and process them only to run the service for you.

You're responsible for keeping your sign-in access secure and for what happens under your account, including API keys you create.

3. Payments

Payments between you and your clients run through your own Stripe account, as direct charges — the money moves straight from your client to you. We never hold your funds and take no percentage of them. This isn't an introductory rate; it's a permanent, deliberate commitment we intend to keep as the product grows. Stripe's own terms apply to your Stripe account.

4. Electronic signatures

The contract tools help you present documents for electronic signature and keep a tamper-evident record of who agreed to what, and when. We don't provide legal advice, and template documents are starting points — have your attorney review anything you rely on.

5. Acceptable use

Don't use Cygnetree to send spam, break the law, infringe others' rights, attempt to breach the service's security, or operate a prohibited or unapproved regulated business. The separate Acceptable Use policy is part of these terms.

6. Availability and changes

We work hard to keep the service up and your data safe (encrypted in transit and at rest, with continuous database backups), but the service is provided "as is" without warranties. We may change or discontinue features with reasonable notice.

7. Fees

Cygnetree is one flat monthly subscription — not a ladder of plans — and every feature is included; nothing is locked behind a higher tier. The only charges beyond the subscription are for costs we genuinely incur on your behalf, such as AI usage or unusually heavy compute, and where those can apply is stated plainly before you use them, never discovered afterward on a bill. Payment processing itself carries no Cygnetree cut, as described in Section 3. Referral codes can carry a deep discount or a free introductory period. If the subscription price rises, it's to track infrastructure and inflation, not to grow margin, and it never applies to customers already subscribed — only to customers who join after the increase.

During the current early-access period the service is free for invited users, including referral-code accounts. Paid plans will be announced before any charges begin — nobody gets silently converted to a paid plan.

8. Liability

To the maximum extent permitted by law, our liability is limited to the amount you paid us in the twelve months before a claim. We're not liable for indirect or consequential damages, or for disputes between you and your clients.

9. Leaving

You can export your contacts and download your documents at any time, and you can close your account whenever you like. On closure we delete your data within 30 days, except records we must keep by law.